请选择 进入手机版 | 继续访问电脑版

专业翻译机构中英文件翻译公司翻译服务报价-广州贯日翻译社

 找回密码
 注册
查看: 661|回复: 4

[医学类] 医药企业管理规程(中译英)

[复制链接]

86

主题

0

好友

440

积分

网站编辑

Rank: 8Rank: 8

发表于 2019-12-16 11:36:13 |显示全部楼层
本帖最后由 Fiona 于 2019-12-16 11:36 编辑

医药企业管理规程中译英

1、目的:及时、妥善地处理用户投诉,维护企业良好形象。
2、范围:适用于本公司生产销售的药品用户投诉。
3、责任:质量保证部、营销部。
4、内容:
4.1 一般投诉:因药品包装质量或其他非产品内在质量、非疗效等问题引起的用户投诉。
4.2重要投诉:因药品内在质量引起的用户投诉。
4.3对于各种用户投诉,接收部门或人员有责任将信息反馈到质量保证部,质量保证部要及时登记,并及时向质量负责人报告,同时给出处理意见。
4.4属一般投诉,由营销部负责处理,并做好记录,每月书面上报质量保证部。
4.5属重要投诉的质量问题,质量保证部应立即组织生产、采购、设备、生产车间进行调查;调查要有针对性,如检测同批次及同期生产的其它批次留样、调查生产和流通过程中的各个环节、检查该批产品的批生产记录和批检验记录等。
4.6质量保证部针对投诉组织相关责任部门召开专题质量分析会进行原因分析、制定纠正(预防)措施,并圆满答复。
4.6.1若顾客投诉的质量问题与我公司调查结果存在差异,由营销部与顾客取得联系,寻求更多的信息。
必要时,请双方都可接受的第三方权威机构进行仲裁。
4.6.2对于顾客投诉确实属于我公司产品质量问题,应通知客户立即退货并立即通知问题批次产品涉及到的其它所有客户。
4.6.3若顾客的质量投诉不属于我公司质量问题,则需向顾客详细说明,力求达到顾客满意。
4.6.4相关责任部门应按照制订的纠正(预防)措施进行整改,质量保证部负责纠正(预防)措施的效果评估,并做好相关记录。
4.6质量保证部负责用户投诉调查处理记录、资料的归档管理。
                        (广州翻译公司贯日翻译www.en-ch.com 02086266990)
1.Purpose: to deal with customer complaints timely and properly, and maintain good enterprise image.
2.Scope: applicable to user complaints about the pharmaceuticals produced and sold by the Company.
3.Responsible Department: Quality Assurance Dept. and Marketing Dept.
4.Contents:
4.1 General complaints: user complaints arising from the packaging quality of pharmaceuticals, or other non-product internal quality and non-therapeutic effect problems.
4.2  Important complaints: user complaints arising from the internal quality of drugs.
4.3  For all kinds of user complaints, the receiving department or personnel shall have the responsibility to feed back the information to the Quality Assurance Department. The Quality Assurance Department shall timely register and report to the Quality Director and give the handling opinions.
4.4 The Marketing Department is responsible for handling general complaints, making record and reporting to the Quality Assurance Department in written form each month.
4.5 The Quality Assurance Department shall immediately organize the production, purchasing, equipment and production workshops to investigate the quality problems of important complaints; the investigation should be problem-focused, for example, investigating the samples of the same batch and other batches produced in the same period, investigating each link in the production and circulation process, and checking the batch production record and batch inspection record of the same batch of products.
4.6  The Quality Assurance Department shall organize relevant responsible departments to convene a special quality analysis meeting to analyze the causes of the complaints, formulate corrective (preventive) actions and give a satisfactory reply.
4.6.1 Where there is any difference between a customer’s quality complaint and our investigation result, the Marketing Department shall contact the customer for more information.
      Where necessary, a third-party authority accepted by both parties may be appointed to conduct arbitration.
4.6.2 If a customer complaint is indeed our product quality problem, the customer shall be notified to return the product immediately and all the other customers involved in the products of the questionable batch shall be notified immediately.
4.6.3 If a customer complaint is not our quality problem, we should explain to the customer in details and strive to achieve customer satisfaction.
4.6.4  The relevant responsible departments shall make rectification according to the corrective (preventive) actions formulated. The Quality Assurance Department shall be responsible for evaluating the effect of the corrective (preventive) actions and making records.
4.6.5  The Quality Assurance Department shall be responsible for the management of the filing of user complaint investigation and handling records and materials.

                                        (广州翻译公司贯日翻译www.en-ch.com 02086266990)
无效楼层,该帖已经被删除
无效楼层,该帖已经被删除
无效楼层,该帖已经被删除
5#
无效楼层,该帖已经被删除
您需要登录后才可以回帖 登录 | 注册

QQ|手机版|同声传译|翻译公司|证件翻译|en-ch Inc.

GMT+8, 2020-8-14 09:47 , Processed in 0.145926 second(s), 20 queries .

Powered by Discuz! X2.5

© 2001-2012 Comsenz Inc.

回顶部